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System status

CivicFlow status

Live availability of the citizen portal, operations dashboard, field app, API and integrations.

All systems operational

Updated just now

Scheduled

Database maintenance — EU-Central

Oct 17, 00:00 – 01:00 UTC

Planned upgrade of the primary database cluster. No downtime is expected; the operations dashboard and Public API may be read-only for up to 5 minutes.

Components

EU-Central · Frankfurt

Region

  • Citizen portal

    Operational

    Operational. 99.99% uptime over the last 90 days; 1 day with an incident.

  • Operations dashboard

    Operational

    Operational. 100.00% uptime over the last 90 days; no incidents.

  • Field app API

    Operational

    Operational. 99.98% uptime over the last 90 days; 1 day with an incident.

  • CivicFlow AI

    Operational

    Operational. 99.99% uptime over the last 90 days; 1 day with an incident.

  • Notifications (email/SMS)

    Operational

    Operational. 99.97% uptime over the last 90 days; 1 day with an incident.

  • Public API

    Operational

    Operational. 100.00% uptime over the last 90 days; no incidents.

  • Webhooks

    Operational

    Operational. 100.00% uptime over the last 90 days; no incidents.

  • SSO

    Operational

    Operational. 99.98% uptime over the last 90 days; 1 day with an incident.

Live metrics

Last 24 hours

  • API p95 latency

    185 ms

  • Webhook delivery success

    99.97%

  • Notification delivery (median)

    4.0 s

History

Past incidents

Every incident with customer impact, with its full timeline.

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Get an email when an incident is opened, updated or resolved.

  1. Delayed SMS notifications

    Resolved

    Resolved in 56 minAffected: Notifications (email/SMS)EU-Central

    1. Investigating

      We’re investigating delays in SMS notifications to residents. Email notifications are not affected.

    2. Identified

      An upstream SMS carrier is throttling traffic. We’re rerouting messages to our secondary carrier.

    3. Monitoring

      Messages are flowing through the secondary carrier and the backlog has cleared. We’re monitoring delivery times.

    4. Resolved

      Delivery times are back to normal. Every queued message was delivered; none were lost.

  2. Elevated Public API error rates

    Resolved

    Resolved in 22 minAffected: Public API, WebhooksUS-East

    1. Investigating

      Some Public API requests are failing with 5xx errors. Webhook deliveries may be delayed.

    2. Identified

      A configuration change to the API gateway caused a subset of nodes to reject traffic. We’re rolling it back.

    3. Monitoring

      The rollback is complete and error rates are back to baseline. Delayed webhooks are being retried.

    4. Resolved

      All delayed webhooks were delivered. We’ve added a canary stage for gateway configuration changes.

  3. Field app sync delays

    Resolved

    Resolved in 35 minAffected: Field app APIEU-Central

    1. Investigating

      Crews may see work orders appear in the field app with a delay of several minutes.

    2. Identified

      A slow database query on the sync service is causing a queue to build up. A fix is being deployed.

    3. Monitoring

      The fix is deployed and the sync queue is draining. Work orders now arrive within seconds.

    4. Resolved

      Sync is fully caught up. No updates from the field were lost.

  4. SSO sign-in failures for some identity providers

    Resolved

    Resolved in 18 minAffected: SSOEU-CentralUS-East

    1. Investigating

      Some users signing in with SAML single sign-on see an error. Password sign-in is not affected.

    2. Identified

      An expired intermediate certificate on our SAML endpoint is causing the failures. We’re rotating it.

    3. Monitoring

      The certificate has been rotated and sign-ins are succeeding. We’re monitoring error rates.

    4. Resolved

      SSO sign-in is working for all identity providers. Certificate expiry is now alerted 30 days ahead.

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