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Pricing

Pricing that scales with your city.

Priced by population, not by report. Every plan includes unlimited citizen reports, the citizen portal and EU hosting.

  • Starter

    For small municipalities

    €499/ month

    Billed monthly

    Start with Starter

    Includes

    • Up to 50,000 residents
    • 10 staff seats
    • Citizen reporting app & web portal
    • Automatic categorization
    • Email notifications
    • Standard dashboards
    • Email support

  • Growth

    Recommended

    For growing cities

    €1,499/ month

    Billed monthly

    Book a demo

    Everything in Starter, plus

    • Up to 500,000 residents
    • 50 staff seats
    • CivicFlow AI prioritization & clustering
    • Field team mobile app
    • GIS & Slack/Teams integrations
    • SLA tracking & advanced analytics
    • Priority support

  • Enterprise

    For large-scale operations

    Let’s talk

    Custom annual contract

    Contact sales

    Everything in Growth, plus

    • Unlimited residents & seats
    • SSO/SAML & audit logs
    • Open data & custom API limits
    • Dedicated success manager
    • On-prem or sovereign EU cloud option
    • 99.99% uptime SLA
    • Custom onboarding

Prices exclude VAT. Billed in euros. Annual pricing shown as the monthly equivalent. GDPR-compliant, hosted in the EU.

Compare plans

Everything in each plan.

Feature comparison of the Starter, Growth and Enterprise plans
Feature Starter For small municipalities Growth For growing cities Enterprise For large-scale operations
Reporting & intake
Residents covered Up to 50,000 Up to 500,000 Unlimited
Citizen app & web portal Included Included Included
Email & SMS intake Included Included Included
Duplicate merging Not included Included Included
Operations
Staff seats 10 50 Unlimited
Rules-based routing Included Included Included
Work orders & SLAs Not included Included Included
Field team mobile app Not included Included Included
AI
Automatic categorization Included Included Included
AI prioritization & clustering Not included Included Included
Dispatch suggestions Not included Included Included
Analytics
Standard dashboards Included Included Included
SLA monitoring Not included Included Included
Scheduled reports Not included Included Included
Public dashboards & open data Not included Not included Included
Integrations
Slack & Microsoft Teams Not included Included Included
GIS sync Not included Included Included
REST API & webhooks Read-only API Included Custom limits
Security & compliance
EU data residency Included Included Included
SSO (SAML / OIDC) & SCIM Not included Not included Included
Audit logs Not included Not included Included
On-prem or sovereign cloud Not included Not included Included
Support
Support channel Email Priority Dedicated manager
Onboarding Guided self-serve Assisted · 4 weeks Custom plan
Uptime SLA 99.9% 99.95% 99.99%

FAQ

Questions from procurement, IT and operations.

How long are contracts?

Monthly plans can be canceled at any time. Annual contracts are billed yearly and include two months free. Enterprise contracts are typically multi-year with fixed pricing.

How long does onboarding take?

Most Starter cities go live in under two weeks. Growth customers typically launch in four weeks, including data import, team setup and field app rollout.

Who owns the data?

You do. Your city remains the data controller, and you can export everything — incidents, history, attachments and analytics — at any time, in open formats.

Is CivicFlow GDPR-compliant?

Yes. EU customers are hosted in EU regions by CivicFlow Technologies S.L., we sign a data processing agreement with every customer, and residents’ personal data is minimized and access-logged.

Can you respond to public tenders?

Yes. We regularly answer tenders and framework agreements, and can provide security questionnaires, accessibility statements and reference documentation on request.

Do you offer pilots?

Yes. Every plan can start with a paid 90-day pilot — for Growth and Enterprise, usually in one or two departments — credited towards the first annual contract.

Do you work with small towns?

Yes. Starter is designed for towns under 50,000 residents: one queue for every report, the field app for your crew and a citizen portal in Spanish. Most small towns start with a paid 90-day pilot — we’re currently piloting with Valdealba de la Sierra, Robleda del Tajo, Fuenteclara del Monte and Sotomira.

What happens if we exceed the resident limit?

Nothing breaks. We review population figures once a year at renewal and suggest the right plan — there are no overage fees.

Do prices include VAT?

No. Prices exclude VAT and other applicable taxes, which are added to invoices based on your country.

Not sure which plan fits?

Tell us about your city and we will recommend a plan — and show you what it includes.

Book a demo Talk to sales