Solutions
Built for every team that
keeps a city running.
Leadership, public works, waste and infrastructure teams work differently. CivicFlow gives each of them the right view — on one shared operational picture.
City leadership & digital services
Give residents one front door to the city.
A single portal for every request, automatic acknowledgements and status updates residents can trust. Leadership sees service levels across departments instead of chasing spreadsheets.
Early results
- “where is my request?” calls
- −38%
- resident satisfaction score
- 4.4/5
- to publish a new service
- 1 day
Customer story
“We replaced four intake channels with one portal. Residents now get an answer before they think to call.”
Small towns
Pilot since Mar 2026Valdealba de la Sierra
Comunidad de Madrid · ~6,800 residents
One mixed maintenance crew of five. Reports that used to arrive by phone, WhatsApp and at the town hall counter now land in one queue — on the Starter plan, with the field app and a citizen portal in Spanish.
Pilot results so far
- first response
- Same day
- of reports with a location
- 100%
- channels into one queue
- 3 → 1
“Reports used to reach us by WhatsApp, by phone or at the counter, and some got lost along the way. Now they’re all in one list, and the crew knows where to start every morning.”
Resident requests
Citizen portal · today
-
CF-4874 Water leak
UrgentPier 3 · Harbor
2m ago
-
CF-4821 Streetlight outage
UrgentLinden St & 4th Ave · North District
6m ago
-
CF-4864 Overflowing bin
UrgentBridge St · East District
14m ago
-
CF-4849 Tagging on storefront
AssignedMarket St · Central
31m ago
-
CF-4830 Broken swing set
ResolvedRidge Park · North District
48m ago
Public works
Dispatch crews to the right job, first time.
Roads, lighting and street furniture work arrives classified, located and prioritized. Crews receive it on their phones, with photos, routes and everything needed to close it out.
Early results
- time to resolution
- −27%
- jobs per crew per week
- +16%
- closed with photo proof
- 88%
Customer story
“Crews used to drive back to the depot for paperwork. Now the job closes on site, with the photo attached.”
Tasks
Electrical Team #4
Broken streetlight
Assigned
- Location
- 14 Oak Street
- Priority
- HIGH
- Assigned
- Electrical Team #4
- Reported
- Today, 09:12
Waste management
Fewer overflowing bins. Smarter rounds.
Missed collections, illegal dumping and overflowing containers show up on the map the moment they are reported, so rounds adapt the same day instead of next week.
Early results
- repeat overflow reports
- −21%
- median response to dumping
- 9 h
- kilometers driven per round
- −6%
Customer story
“Hotspots used to surprise us every summer. Now we move a round before the complaints start.”
Waste reports · last 7 days
Urgent Assigned ResolvedInfrastructure
See the asset behind every report.
Signals, water mains, seawalls and sidewalks are linked to their assets. Related reports are clustered, so a failing asset is visible long before it becomes an emergency.
Early results
- faster root-cause detection
- 1.8×
- emergency repairs
- −12%
- of work linked to an asset
- 96%
Customer story
“Four separate complaints turned out to be one water main. CivicFlow saw it before our engineers did.”
Infrastructure incidents · clustered
Urgent Assigned ResolvedAssets at risk
- Water main W-12 4 linked reports Urgent
- Signal Canal & Pine Fault · 2 reports Assigned
- Seawall section S-3 Erosion · monitoring Assigned
Illustrative customer story — names and results are fictional.
Bring your teams onto one map.
Tell us which departments you want to start with — we will tailor the demo to them.