CivicFlow connects citizens, field teams and city services in one intelligent platform — from the first report to final resolution.
Trusted by forward-thinking cities
Preview of the CivicFlow operations dashboard for the city of Aurora: report metrics, a city map of 28 incidents (8 urgent) with field team routes, and a simulated live activity feed.
Operations overview
City map · All districts
Live activity
Streetlight issue assigned to Electrical Team
Central · 1m ago
Overflowing bin reported in North District
North · 2m ago
Road damage resolved in West District
West · 4m ago
Water leak escalated to Utilities
Harbor · 7m ago
Graffiti removal scheduled
Central · 10m ago
Park bench repair completed
East · 14m ago
Traffic signal fault assigned to Roads #2
West · 19m ago
Pier lighting restored on Quay St
Harbor · 25m ago
Now piloting with Valdealba de la Sierra, Robleda del Tajo, Fuenteclara del Monte and Sotomira.
Platform
Give residents a simple way to report issues and track what happens next.
Automatically route incidents to the right department and field team.
Track every issue from report to resolution with complete visibility.
How it works
Every issue follows one shared record — the same report seen by residents, operators and field teams.
01
Citizen reports an issue with location, photo and description.
CF-4821 received
02
CivicFlow automatically categorizes and prioritizes the report.
CF-4821 lighting · high
03
The issue is routed to the right department or field team.
CF-4821 electrical #4
04
Teams receive the task and update its status from the field.
CF-4821 in progress
05
Citizens receive updates until the issue is resolved.
CF-4821 notified
CivicFlow AI
CivicFlow AI identifies patterns, prioritizes critical incidents and helps teams make faster decisions.
Links reports that share a location, asset or root cause.
Ranks every open incident by risk, impact and SLA.
Recommends the right team, route and next step.
CivicFlow AI
Insight · 2 min ago
1,284 incidents analyzedPrioritization
of 1,284 openAI detected 37 high-priority incidents.
Correlation
12 appear to be related to the same infrastructure issue.
Suggested action
Deploy Road Maintenance Team #4
ETA 18 min3.2 kmCrew of 4Est. resolves 12 incidents
Operations map
Every incident, team and route on one live map.
Resolution rate
94.2%+8.4%vs last month
Field app
Give field teams everything they need to resolve issues without unnecessary back-and-forth.
Tasks, maps and forms work without signal.
Before and after photos attach to the record.
Routes open straight from the task.
Operators see every update as it happens.
Tasks
Electrical Team #4
Broken streetlight
Assigned
Analytics
Track volume, speed and service levels across every department.
Last 12 months
| Month | Reported | Resolved |
|---|---|---|
| November 2025 | 820 | 642 |
| December 2025 | 980 | 745 |
| January 2026 | 1,310 | 955 |
| February 2026 | 1,420 | 1,070 |
| March 2026 | 1,110 | 902 |
| April 2026 | 930 | 765 |
| May 2026 | 870 | 715 |
| June 2026 | 1,000 | 797 |
| July 2026 | 1,190 | 940 |
| August 2026 | 1,130 | 910 |
| September 2026 | 842 | 683 |
| October 2026 | 880 | 718 |
Last 8 weeks
2.4days
−18% vs last quarter
Q3 2026
94.2%
Last 12 months
Q3 2026
| Department | Open | Avg. | SLA |
|---|---|---|---|
| Public Works | 412 | 2.9d | 91% |
| Sanitation | 286 | 1.6d | 96% |
| Electrical | 174 | 2.1d | 94% |
| Parks & Rec | 133 | 3.4d | 86% |
| Water Utility | 98 | 2.8d | 88% |
≥ 90% 80–90%
Integrations
Connect GIS, messaging and identity in minutes, or build on the same API our apps use.
Sync layers, assets and districts both ways.
Connected
Route alerts to department channels.
Connected
Post updates and approvals to Teams.
Available
Turn inbound emails into reports.
Connected
Publish anonymized datasets on a schedule.
Available
Read and write every object over REST.
Connected
SAML and OIDC with your identity provider.
Available
Signed events for every status change.
Available
# List open incidents in the north districtcurl "https://api.civicflow.site/v2/incidents?status=open&district=north" \ -H "Authorization: Bearer $CIVICFLOW_KEY"# 200 OK{ "data": [ { "id": "CF-4821", "title": "Streetlight outage", "category": "lighting", "status": "urgent", "priority": "high", "location": "Linden St & 4th Ave", "assigned_team": "elec-4", "sla_due_at": "2026-10-08T21:12:00Z" } ], "has_more": true}REST & GraphQL · OpenAPI 3.1 · 99.99% uptime SLA
Pricing
Annual contracts available. All plans include unlimited citizen reports.
For small municipalities
€499/ month
Billed monthly
Start with StarterIncludes
For growing cities
€1,499/ month
Billed monthly
Book a demoEverything in Starter, plus
For large-scale operations
Let’s talk
Custom annual contract
Contact salesEverything in Growth, plus
Prices exclude VAT. GDPR-compliant, hosted in the EU.
“CivicFlow gave our operations team a single source of truth. We went from reacting to incidents to actually understanding what was happening across the city.”
Customer names and results are illustrative.
Give your teams the visibility, intelligence and tools they need to keep your city moving.