Analytics

Understand how
your city performs.

Live dashboards, SLA monitoring and reports your council can actually read — from the same data your teams work on every day.

Book a demo SLA monitoring

Performance overview

Volume, speed and service levels at a glance.

Every chart is filterable by district, department and category, and every number links back to its incidents.

Reports over time

Last 12 months

Reported: 12,482
Resolved: 9,842

Reported and resolved incidents per month
Month	Reported	Resolved
November 2025	820	642
December 2025	980	745
January 2026	1,310	955
February 2026	1,420	1,070
March 2026	1,110	902
April 2026	930	765
May 2026	870	715
June 2026	1,000	797
July 2026	1,190	940
August 2026	1,130	910
September 2026	842	683
October 2026	880	718

Average resolution time

Last 8 weeks

2.4days

−18% vs last quarter

Resolution rate

Q3 2026

94.2%

Target 90% +8.4% vs last month

Incidents by category

Last 12 months

Roads 3,495 28%
Waste 2,746 22%
Lighting 2,122 17%
Parks 1,498 12%
Water 1,373 11%
Graffiti 749 6%
Other 499 4%

Department performance

Q3 2026

Department	Open	Avg.	SLA
Public Works	412	2.9d	91%
Sanitation	286	1.6d	96%
Electrical	174	2.1d	94%
Parks & Rec	133	3.4d	86%
Water Utility	98	2.8d	88%

≥ 90% 80–90%

SLA monitoring

Catch breaches before they happen.

Each category has a policy. CivicFlow tracks every open incident against it and flags what is at risk now.

SLA compliance by category, last 30 days
Category	Target	Within SLA	Breaches	At risk now	Trend
Street lighting	48 h	94.1%	6	3	Improving
Waste	24 h	96.3%	4	2	Improving
Water	12 h	91.2%	7	4	Stable
Roads	5 days	89.4%	21	9	Stable
Infrastructure	10 days	88.0%	9	5	Declining
Parks	7 days	86.2%	12	9	Declining
Graffiti	3 days	97.5%	2	1	Improving

At risk: open incidents with less than 20% of their SLA remaining.

Public dashboards

Publish progress, not press releases.

Share live service levels and anonymized open data on a public page. Residents see what is being fixed; personal data never leaves the workspace.

Automatic anonymization of names, photos and exact addresses
Updated hourly, or on the schedule you choose
Embeddable on your city website

status.aurora.gov Published

City of Aurora · Service status

Updated 12 min ago

Resolved this month: 718
Median time to fix: 2.4 days

Resolved within target, by district

North 93%
West 91%
Central 95%
East 89%
Harbor 87%

CSV GeoJSON JSON

Scheduled reports

The weekly digest, written for you.

Schedule summaries for council, department heads or partner agencies. Each report highlights what changed and why — no dashboard login needed.

Every Monday · 08:00 CET

CivicFlow Reports reports@civicflow.site

08:00

Weekly operations digest — Week 41

To: Council operations committee · 12 recipients

Here is what changed in Aurora last week.

Reported: 212
Resolved: 198
Within SLA: 93.4%

Highlights

Road damage reports fell 18% after the North District resurfacing.
Parks & Rec is below target (86%) — 9 incidents at risk.
AI linked 4 Harbor reports to water main W-12.

weekly-digest-w41.pdf

Exports

Your data, in the formats you already use.

Every view can be exported or pulled programmatically. You own the data — always.

CSV

Any table or filtered view, ready for spreadsheets and BI tools.

id,category,status,district
CF-4821,lighting,urgent,north
CF-4840,waste,resolved,west

GeoJSON

Incidents and assets with coordinates, ready for your GIS.

{ "type": "Feature",
  "geometry": { "type": "Point",
    "coordinates": [4.8897, 52.3731] } }

API

Query metrics and incidents over REST with scoped API keys.
```
GET /v2/metrics/sla
  ?group=category
  &period=30d
```
API reference

Understand how your city performs.